RESOLUTION POLICY

Dissatisfaction in service results must be expressed within 48 hours of the service and the client MUST return to the salon for the work/results to be evaluated and inspected to determine if the dissatisfaction is warranted. If a client is unwilling to return to the salon for review/evaluation then the complaint is considered meritless and nothing else will be done. If a satisfactory service resolution cannot be achieved, then the money associated with the service will be returned.

Once you purchase extensions and/or have them installed, I cannot offer refunds. Please consult with @blondhairstylist before installation.

Our color services are only guaranteed by using products recommended by @blondhairstylist - Using ANY over-the-counter products after a color service may result in damage and will NOT be eligible for a refund.

In addition, “no-shows” or failure to notify @blondehairstylist that you will not make your appointment outside of the 24 hour appointment window will result in an added fee to your next appointment. This fee can be up to 100$ and will be accessed by a case-by-case basis. We recommend allowing ample time for @blondehairstylist to rechedule you and/or ensure that your appointment window is free and clear of all other responsibilities & duties.

For questions or concerns please email whitney@blondehairstylist.com